Customers are a huge part of the way forward in wanting better service in Australia. As long as we stop rewarding poor ...

“Deputy data has observed an increase in poly-employment – having two or more jobs – which may be contributing to more ...

Around the world, some loyalty programs are responding by introducing ‘real-time’ capabilities. A local example is Woolworths ...

As the world becomes increasingly aware of the environmental impact of consumerism, one thing is clear: eco-conscious ...

This reliance on data means the relationship between the Chief Marketing Officer (CMO) and the Chief Technology Officer (CTO) ...

Gamification is becoming an increasingly popular strategy for brands and retailers to enhance customer interactions and boost ...

Leading data and AI platform for e-commerce businesses, Triple Whale, is expanding into the Australia and New Zealand region, ...

Presented in collaboration with Sanrio, the Hello Kitty Cafe is located within The Social Quarter at Chadstone and presents a ...

Reduced worker availability, shifts in customer expectations and diminished predictability for products and services, are the ...

As part of Zendesk’s ongoing commitment to innovation, the company has implemented a significant shift in its pricing model ...

Global leader in digital signage technology, Mandoe Media has launched AI Magic Create, an artificial intelligence (AI) ...

OneTap Group has partnered with leading customer data platform (CDXP), Lexer across Australia, the US and Southeast Asia.